- Automation
- Data Analytics
- Cloud solutions
- Custom Software Development
- Document generation
- Optimization
- Real Time Solution
- MVP
Unifying all dealer activities, eliminating operational inefficiencies, and breaking down data silos. Integrating CRM capabilities to enhance customer interactions and communication. Simplifying sales order management with multiple payment options, invoice generation, and e-signature capabilities.
client
NDA
United Kingdom
65 employees
Our client is a top provider of equipment dealership software solutions, known for high-quality products and exceptional service. They supply excavators, loaders, cranes, and other heavy machinery to a nationwide network of dealers and customers.
request background
Equipment Dealer Management Software for Better Scalability and Competitiveness
Construction equipment companies face unique challenges due to the complexity and scale of their dealership operations. Traditional management methods are not scalable and don’t meet emerging requirements.
Recognizing these challenges, our client decided to develop a comprehensive and modern construction dealer management software. This initiative began with creating a Minimum Viable Product (MVP) to address the industry's most pressing needs and pain points.
First, DMS should streamline various dealership operations, from inventory management to sales processes. This would reduce the time and effort required to manage day-to-day operations, allowing dealers to focus on serving customers.
Second, manual record-keeping and fragmented systems often lead to incorrect inventory levels, poor decisions, and missed sales opportunities. A modern DMS should provide real-time data synchronization and, therefore, accurate and up-to-date information.
A robust equipment dealer management system includes CRM features that help dealers manage customer interactions, track sales history, and provide personalized service. Such opportunities contribute to stronger customer relationships, higher customer retention rates, and more repeat customers.
Finally, a modern DMS should be scalable and flexible. It should allow the system to grow with the business and handle significant volumes of data, users, and transactions without compromising performance.
challenge
Equipment Dealer Management Software Development Challenges
The construction industry has unique and complex requirements, including managing different types of heavy equipment, spare parts, maintenance schedules, and warranty information. Understanding and integrating these specific needs into a DMS requires deep industry knowledge and expert consultation.
Our client already used various legacy systems for multiple aspects of their business. It was important to ensure the new heavy equipment dealer management software was fully integrated with these platforms, working with legacy technologies and different data formats.
Protecting confidential business and customer data is always a priority during the software development. The DMS had to incorporate robust security measures, including encryption, access control, and regular security checks. In addition, the platform had to comply with the relevant data protection regulations depending on the preferred locations.
Ensuring real-time data processing and synchronization across modules and locations is vital for accuracy and efficiency. This requires advanced data management and synchronization, especially with large data sets and remote locations.
A dealer management software development must be scalable to handle growing volumes of data, users, and transactions as the business grows. Maintaining performance and reliability with varying loads required a robust design and thorough testing.
Another challenge was to balance the project budget and time frame while guaranteeing high-quality delivery. This required prioritizing features, effectively managing resources, and maintaining a clear relationship with the client.
goals
- Create a unified heavy equipment dealer software to manage all dealer activities, reducing operational inefficiencies and eliminating data silos.
- Implement real-time inventory tracking to ensure accurate stock levels, reduce stockouts, and prevent overstocking.
- Integrate CRM capabilities to better manage customer interactions, improve communication, and boost customer satisfaction.
- Simplify and automate sales order management, invoicing, and payment processing to improve speed and accuracy.
solution
Heavy Equipment Dealer Management System that Improves Customer Satisfaction
Node.js, Express.js, GraphQL, React.js, Next.js, PostgreSQL, JWT, OAuth, AWS, Docker
6 months- 6 specialists
Our developers have developed a central information panel to integrate all dealer operations. The client team gained a clear and concise view of all important operations, reducing the need to switch between multiple systems.
We have also included modules for inventory management, sales processing, customer relationship management and reporting in the platform. This provided a comprehensive business view, facilitating strategic planning and operational efficiency.
Equipment dealer management system development allowed dealers to easily place, track, and manage orders. Streamlined order processing and tracking improved customer interactions, ensuring accurate and timely order fulfillment. In addition, automatic order management minimized manual errors.
As for additional capabilities, we have integrated CRM tools to maintain detailed customer records and track previous orders and preferences. As a result, personalized communication and service increased customer satisfaction and loyalty. Understanding client preferences and history allowed for more targeted marketing efforts, increasing successful sales.
Another dealer management system development goal was to simplify the control of sales orders. Thanks to our platform, the team could automatically generate invoices, offer multiple payment options, and integrate with payment gateways. The electronic signature made managing contracts digitally easy.
What impact did it have on the business? First, automated invoicing and digital contract management have accelerated sales, reducing the time from order to payment. Second, various payment methods and seamless integration with gateways have made customer transactions easier. Also, digital contracts and electronic signatures eliminate the need for physical documents, simplifying the sales process.
- A central dashboard, providing a single point of access for managing inventory, sales, customer interactions, and performance analytics.
- An intuitive order management system that allows dealers to easily place, track, and manage orders through the platform.
- Integrated CRM capabilities for better customer service.
- Simplified sales order management with multiple payment options, invoice generation, and e-signature capabilities.
outcome
The Results of Dealer Management Software for Construction
- A 15% improvement in operational efficiency, allowing the business to allocate resources more strategically.
- A 13% reduction in inventory costs, leading to direct savings on storage, handling, and capital tied up in inventory.
- A 25% improvement in customer retention with a larger base of repeat customers and a higher lifetime value.
client feedback
Implementing the equipment dealer software developed by Acropolium has revolutionized our operation. The platform boosted efficiency across our dealer network, optimized inventory management, and elevated customer satisfaction with improved service delivery. This solution empowered us to enhance customer service and streamline business processes.
