- Legacy System Modernization
- Cloud Solutions
- AI & ML
- Audit
- Optimization
- Software Modernization
- Real-Time Solution
Automotive dealer management software modernization of a legacy for a growing retail chain. Ensuring operational centralization across sales, servicing, inventory, and customer engagement within a scalable, cloud-native solution. Adopting AI-powered analytics, real-time data access, and automated workflows for improved service quality and continued growth.
client
NDA Protected
Denmark
50-100 employees
The client is a rapidly expanding automotive retail chain operating across Europe, with a broad network of dealerships representing over 20 international car manufacturers. Their operations span vehicle sales, aftersales servicing, financing, and parts management, catering to private and commercial customers.
Focusing on innovative approaches for sustainable competitiveness, the company approached Acropolium to modernize its automotive dealership management software. Thus, they have been actively investing in technology-driven solutions to increase efficiency, improve customer satisfaction, and enable long-term scalability.
request background
Unifying Operations with Scalable Auto Dealer Management Software
The client approached Acropolium to replace the fragmented auto dealership management software infrastructure. Years of incremental updates and third-party tools had created operational silos, leading to duplicated work, inconsistent data, and delayed service delivery. Their existing on-premise system lacked the scalability required for expansion and digital innovation.
The goal was to implement a future-proof platform that would centralize control over core dealership functions and offer real-time data access. Also, the required level of integration with OEM systems and CRMs to support a more agile and efficient service model.
Last but not least, the solution needed to support mobile access and allow for easy rollout across new dealership locations.
challenge
Addressing Fragmented Operations of a Car Dealership Management System
The outdated auto dealer management software had evolved into a patchwork of disconnected components. Sales, inventory, service, and customer operations were all managed through separate systems, resulting in poor communication and misaligned workflows. Manual data entry across departments led to redundancies and increased the risk of errors.
On-premise infrastructure further complicated the situation. With rising costs and limited scalability, the client could not support new dealership branches or implement modern digital solutions. Real-time visibility into performance metrics was also missing, making it challenging for management to make timely, informed decisions.
Additionally, the lack of integration with manufacturer platforms and customer management portals prevented the use of up-to-date vehicle data or personalized customer outreach. Without a centralized, cloud-based car dealer management system, the client faced growing operational complexity and limited growth potential.
goals
- Centralize operations across sales, service, inventory, and customer management.
- Migrate to a secure, scalable cloud platform to reduce the infrastructure costs of our auto dealer management system.
- Eliminate data silos by integrating with OEM systems and CRM tools.
- Improve dealership efficiency with automation and real-time data access.
- Enhance customer engagement through personalized services and faster response times.
- Lay the groundwork for future innovations, including AI-driven analytics and mobile compatibility.
solution
Cloud-Native Automobile Dealer Management Software for Seamless Operations
.NET Core, C#, ASP.NET Web API, Entity Framework Core, TensorFlow.NET, ML.NET, Apache Kafka, Apache Spark, PostgreSQL, Redis, Azure Kubernetes Service, Azure Monitor, Docker, RESTful APIs, Prometheus, Grafana, Keycloak
Ongoing- 9 specialists
The project began with a full audit of the client's legacy infrastructure to uncover inefficiencies and bottlenecks. Based on our findings, we designed a centralized automotive dealer management software hosted on Azure Cloud.
We had to eliminate fragmented processes, unify operational data, and introduce scalable, cloud-based functionality that would future-proof our partner's operations. Our team worked closely with internal stakeholders to map out workflows, align integrations with external platforms, and ensure a smooth transition from legacy tools.
This auto dealership management system consolidated workflows and replaced outdated manual tasks with automated processes. It also offered seamless data integration across the client's other tools, while ensuring instant access to performance metrics and inventory data.
Additional capabilities were introduced to support mobile access, predictive analytics, and centralized performance monitoring. Here's how we approached it:
- We transitioned the entire system from legacy on-premise infrastructure to a cloud-based environment, enabling greater scalability, easier updates, and reduced infrastructure maintenance costs.
- Routine tasks like vehicle intake, servicing, and stock updates were automated to reduce manual input, cut down on errors, and accelerate service delivery across dealership locations.
- Mobile-optimized interfaces were developed for both dealership staff and customers, providing live access to car inventory, service appointments, and status updates from any device.
- We implemented smooth data connections with OEM and CRM platforms for consistent, up-to-date records, improved coordination, and stronger customer engagement.
- Built-in analytics tools now deliver insights on customer behavior, forecast service demand, and optimize vehicle inventory management.
- A centralized dashboard of the car dealer management system allows dealership managers to track live KPIs such as service cycle times, stock turnover, and customer satisfaction rates.
outcome
Auto Dealer Management Software with Measurable Improvements
- A 20% increase in operational efficiency across all dealership locations through automation and real-time visibility.
- A 15% growth in customer retention, driven by personalized service and faster support.
- A 30% reduction in infrastructure costs thanks to cloud migration and the elimination of on-premise maintenance.
- Scalable infrastructure allowing the client to support expansion into new geographic markets.
- Improved data accuracy and decision-making with integrated analytics and system-wide synchronization.
client feedback
Partnering with Acropolium truly transformed the way we operate. They quickly got what we needed and built a solution that cut out the chaos, simplified our workflows, and helped us connect with customers on a much deeper level.
