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case study

Car Dealer Chatbot Development

Fintech/Trading/Retail

  • Chatbots

Development of a custom chatbot that allowed the client to fully automate car selection and purchase processes for car dealerships. The chatbot made it easy for the end users to select the needed features, e.g. engine volume and car color, and receive the car price, which was also sent to the dealer. Moreover, the solution allowed users to sign up for car maintenance.

client

NDA Protected

  • image Ukraine
  • image 200+ employees

Premium cars dealer network

request background

Automate the automotive

We were asked to find a solution that could automate the processes of car selection and sale.

challenge

Long car sale process

Back then, every client had to spend hours on consultations in the dealership, which significantly increased the duration of the car sale process.

goals
  1. Cut down the car sale funnel time
  2. Increase customers loyalty
  3. Enlarge number of new clients
solution

Our development steps

  • image NodeJs, VueJS
  • image 3+ months
  • image 3 specialists

Considering the client’s request, we came up with a car dealership chatbot development solution that had three main scenarios. The first one covered the people who had no car. The chatbot generated the questionnaire list and suggested the car selection, based on the answers. The second one was for the clients who were already in the purchase process; they were given options for a test drive. And the last scenario was for the ones who had bought the car already. They were given an FAQ, where they could find the solutions to their possible car issues. They also could read a car manual online without having to download it.

outcome

Successful chatbot development

  • Client loyalty increase by 62 percent
  • Number of new clients increased by 30 percent
  • Sales funnel time decreased by 38 percent
cta

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