- Chatbots
- Frontend
- Custom Software Development
- Payment Systems
Reinforcing an in-house team mid-project to push a live chat product across the finish line. Embedding directly into CoBrowser's live chat app development cycle to optimize backend performance, modernize the frontend, and expand functionality, without slowing down a team already in motion. Automating customer onboarding, refining chatbot workflows, and cleaning up the codebase where it needed it most. Delivering measurable gains in revenue, customer growth, and integration speed while keeping CoBrowser's developers firmly in control of their own product throughout.
client
CoBrowser
Netherlands
20+ employees
Independent software provider for those who are looking for a chatbot solution.
request background
Bringing Specialist Depth to an Ongoing Development Project
CoBrowser had a functioning product and a committed development team, but limited internal capacity to maintain the pace the project required. As a lean organization, recruiting full-time specialists to address every technical gap was neither practical nor cost-effective. The client needed an experienced external team capable of integrating into an active codebase and contributing meaningfully without an extended onboarding period.
Acropolium was engaged to provide precisely that support. The scope covered full-stack live chat software solutions development across both the client and server sides of the platform. We reinforced the existing team in targeted areas rather than assuming ownership of the project as a whole.
From the outset, the priority was seamless collaboration. CoBrowser required a partner that could operate within their established workflows, respect the integrity of what had already been built, and deliver tangible progress from the earliest stages of the engagement.
challenge
Finding the Right Skillset for a Specialized, Fast-Moving Project
CoBrowser operated as a lean, focused company. Such a structure gave them agility but created a real challenge when it came to scaling technical capability quickly. Finding developers with hands-on experience in chat application development, backend optimization, and frontend modernization proved difficult in the open market. The talent pool was narrower than expected, and the cost and timeline of traditional hiring made it an impractical route.
The client also needed people who could contribute immediately. A long ramp-up period wasn't an option on an active project with real delivery pressure. Any external team joining would need to understand the existing codebase, adapt to established workflows, and begin producing results without a prolonged settling-in phase.
There was also a cultural dimension to navigate. CoBrowser's in-house developers had built the product from the ground up and were protective of it, reasonably so. An external team arriving with different instincts or working styles risked creating friction rather than removing it.
The challenge, in short, was finding a partner with the right technical profile, the flexibility to integrate cleanly, and the professionalism to support rather than overshadow the team already in place.
goals
- Address performance inefficiencies, reduce response times, and ensure the server-side architecture can support growing user loads without degrading reliability or speed.
- Bring the user-facing layer up to current standards, improving responsiveness, visual consistency, and overall usability for both end customers and platform operators.
- Expand the feature set in line with CoBrowser's product roadmap, delivering additions that enhance the platform rather than layering complexity onto it.
- Deliver seamless chatbot live chat integration by building and refining automated capabilities. Now, the platform can handle customer interactions more intelligently.
- Streamline how new end customers are onboarded onto the platform, cutting the time and effort required on both sides and making the product easier to adopt at scale.
solution
Embedded, Focused, and Efficient Chatbot
jQuery, Lodash, CoffeeScript, AngularJS, Jasmine, Ng-bootstrap, PHP, Symfony
Ongoing- 3 specialists
Acropolium joined CoBrowser's existing workflow directly. Our engineers adopted the client's tools and communication practices from the start, treating the engagement as a continuation of their work rather than an external intervention. Before touching anything, the team mapped the existing architecture thoroughly to understand where the real problems lay. From there, we worked through each area methodically:
- Mapped the full system architecture to establish a clear baseline before recommending or implementing any changes.
- Restructured database interactions to cut query times and reduce unnecessary strain on the server under normal and peak load conditions.
- Tightened API response handling to improve speed, reliability, and consistency across all platform touchpoints.
- Refactored server-side logic to make the live chat software application more stable and better equipped to handle growing user demand.
- Modernized the frontend layer, improving responsiveness, visual consistency, and the overall experience for both operators and end users.
- Scoped and built new features in direct collaboration with CoBrowser's developers, ensuring every addition aligned with the product roadmap and the team's own quality standards.
- Designed and implemented automated workflows for routine customer interactions as part of our customer support chatbot development service contribution, freeing the support team to focus on conversations that genuinely required a human touch.
- Fully automated the end-customer integration process, replacing manual handoffs with a clean, repeatable onboarding flow that reduced friction on both sides.
outcome
Optimisation That Moved the Business Forward
- 44% increase in new customer acquisition, driven by a more capable platform that gave prospective users a stronger reason to commit.
- 63% increase in revenue, as improved performance, new functionality, and smoother onboarding combined to increase both conversion and retention.
- 36% acceleration in the integration process, following the automation of end-customer onboarding, reducing friction for new users and workload for the internal team.
