case study

Livechat Software Chatbot Development and Code Optimisation

Fintech/Trading/Retail

  • Chatbots
  • Frontend
  • Custom Software Development

Development of an online chatbot application, which is used to interact with website visitors. The solution improves customer support and stimulates sales.

client

CoBrowser

  • Netherlands
  • 20+ employees

Independent software provider for those who are looking for a chatbot solution.

request background

Software assistance

We were to assist with full stack livechat software development for an on-going client’s project.

challenge

Looking for skillset

Since the client’s company was quite small, it was hard for them to find specialists with the needed experience and skillset, who could assist the in-house team in the livechat software development.

goals
  1. Optimize the back-end part
  2. Modernize the front-end
  3. Add new functions
solution

Our development story

  • jQuery, Lodash, CoffeeScript, AngularJS, Jasmine, Ng-bootstrap, PHP, Symfony
  • 3+ years
  • 3 specialists

Our team was smoothly integrated into the client's in-house team and helped with the livechat chatbot development. We optimized the back-end part and modernized the front-end. We also refined new functions and automated the process of integration with the end customers.

outcome

Victorious app optimisation

  • Increase in new customers of 44 percent
  • Revenue increase by 63 percent
  • Integration process accelerated by 36 percent

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