Sophisticated innovations are majorly affecting the healthcare industry. To name a few, these are large data security, speed and efficiency of services, and remote device operations. Kiosk devices have become another powerful tool. They directly affect work efficiency and customer service. Therefore, for healthcare businesses, kiosk software development is one of the ways to make a difference right now.
Furthermore, the value of Kiosk solutions in healthcare is experiencing a significant increase. According to statistical analysis provided by Transparency Market Research, the global health Kiosk market value was $550 million in 2019. By 2027, it’s expected to grow by $2 billion.
In this article, we will focus on the benefits and required features of healthcare kiosk software solutions. Our research primarily relies on our company’s expertise in kiosk software development.
Challenges of custom kiosk solutions
Kiosk software is an application that enables controlling, operating, and providing security for self-service devices. This solution helps patients address many needs and is highly beneficial. It allows patients and employees to avoid unnecessary contacts and operate remotely. At the same time, the development of such software can be quite challenging. It requires constant updates, reliable security systems, and a high level of customization.
Here are the key challenges of Kiosk solutions and the possible ways to address them.
Capability and updates
Modern kiosk devices are often confused with outdated terminals. These devices suffered from poor functionality and constant breakdowns. However, modern capabilities for high-quality software development should dispel all doubts. The main challenge is to ensure well-operating, efficient, and user-friendly service.
Kiosk software often requires such sophisticated features as AI, advanced backend infrastructure, 5G integrations, etc. Besides, the app needs constant maintenance, optimization, and updates. It means that support and control are no less important than the development stage and launch.
Any healthcare devices require empowered data security. It’s especially true of kiosks that are operated manually by a large number of users. So one of the key medical kiosk software development goals is to prevent any risks concerning personal data. The security can be reached by limited access to Internet browsing, enabled session reset, and data logging.
A kiosk should be a highly customizable device for convenient use. Custom kiosk software has to stick to this goal. A high level of customization implies the complexity of deployment solutions. The user interface should be intuitive, flexible, and easy to control and operate.
Accessibility and adaptability
Both kiosk software and hardware are primarily intended to serve the patients’ needs. It means that the devices should be adapted to all audience groups, including people with any disabilities. The hardware should be compliant and available for patients in wheelchairs.
Software and hardware maintenance
It’s important not to underestimate maintenance and optimization. These processes are mandatory for both hardware devices and applications. Kiosk software needs constant improvements and remote monitoring to run efficiently in the long term. The hardware, in turn, should be regularly cleaned due to the use of touchscreens. Besides, sometimes the device may require repair or certain parts replacement.
Kiosk Software Development Features
To build a hospital kiosk system that will meet all your business goals and patients’ needs, you will have to implement various features. Your kiosk software may include individual elements. However, some functions are essential to provide.
The main goal of kiosk software is to control, maintain, and operate the device. Thus, remote operation features are critically important. They enable monitoring if the device works properly, perform remote diagnostics to fix any issues, and keep debugging logs. In addition, it’s important to provide authorized users with quick access to the required information. It’s critical to monitor the kiosk’s battery health and other potential technical issues. Thus, any threats can be tracked and prevented. Finally, remote monitoring features will supply administrators with information about all entrances.
Read also: Cloud computing for Healthcare.
Real-time Alerts and Notifications
Real-time emails, alerts, and notifications ensure that users can react to any issues or requests immediately. It significantly accelerates and improves the maintenance process. Besides, the staff members can receive messages or even files from the kiosk clients. In many cases, kiosk software should also have a media playback feature to enable audio and video content sharing.
Implementing efficient security systems is mandatory due to the high user traffic and public access to the kiosk device. To provide security, the application must be equipped with appropriate restriction features:
- Limited access to the browser and operating system. It prevents unwanted interference and improper use.
- Filters, lockdowns, and blockings. It assures that any unauthorized access is impossible.
- Immediate automatic erasure of every session’s details. It’s critical to protect users’ data.
- Mandatory compliance with all regulations and laws. It protects patient health information from disclosure, following HIPAA rules.
A custom medical kiosk software interface should be completely user-friendly. To achieve this goal —add integrations, interactions, and media playback features. These functions provide users with convenient operational control. The key customizable functions of a medical kiosk app are:
- On-screen control allows users to adjust zoom, keyboard, volume, language settings, etc.
- Customizable graphics and colors to provide clients with a user-friendly changeable interface.
- Modules and widgets in the dashboard can be chosen and customized by each user. It’s an essential element of kiosk software. Custom dashboards deliver real-time reports and analytics.
Integrations are necessary for the effectiveness of remote control over all kiosk devices that belong to the network. The hardware should be equipped with all necessary functions. Some of them are digital signage, barcode, biometric and image scanners, printer support, camera, etc.
The software, in turn, can be empowered with API integrations to manage, store, and process the required data. For example, backend integration provides patients with smooth access to their healthcare records.
A well-developed kiosk software should be available for various platforms (Android, iOS) and operational systems (Windows, Mac OS, Linux). The app should be easily operated from any type of screen, including iPads and smartphones.
Intuitive and Usable UI/UX
A kiosk application should be user-friendly and easy to operate. It involves an interactive and comprehensive interface. Use the graphics, animation, loop display, gesturing, multi-touch capability, etc. The user experience should be smooth and clear. So navigation and buttons have to be highly intuitive.
The Architecture of Kiosk Software
To build a hospital kiosk system, you need to ensure the consistency and efficiency of its architecture. It generally depends on the specifics of the very device but normally consists of two essential elements.
- Client application responds to any user requests. It provides all client-side operations.
- Controller software is used by kiosk administrators. It provides secure interactions with the cloud-based server. Thus, administrative workers receive and operate clients’ requests. The healthcare kiosk management software is also used for maintenance, data reports, and operation control.
Kiosk software architecture provides consistent devices’ operation and reliable security.
Read also: How to use chatbots in healthcare.
Benefits of Using Kiosks in Hospitals & Clinics
The healthcare landscape is constantly changing, experiencing a great need for new approaches. Nowadays, kiosks are widely used in hospitals and clinics. Kiosk devices have become one of the key technologies in the modern medical industry.
The kiosks offer a new way for patients’ check-ins, diagnosing, performing standard medical procedures, and more. This multitasking helps avoid constant face-to-face meetings that are time-consuming for both parties.
Let’s reveal the main benefits of kiosk facilities for the modern healthcare sector.
Improved and Accelerated Patient Check-in
Digital kiosk devices can streamline the patients’ registration with an automated check-in process. It decreases the waiting time and lets medical staff focus on the more immediate diagnosis and treatment aspects. At the same time, a self-service alternative allows customers to optimize and speed up the registration. Medical check-in kiosks can also enable users to cope with bills and copays individually. Finally, the kiosk device solution helps to serve more patients simultaneously, which saves a lot of time.
Better Administration and Less Paperwork
Manual data entry and any other administrative paperwork take a lot of time to be used more efficiently. Taking advantage of check-in kiosk devices, medical workers can cope with more urgent responsibilities. Using check-in kiosks also leads to reduced error risks and better data accuracy.
The reduction in human resources has become inevitable in many industries. Labor costs can be an aggravating factor for medical institutions. Implementation of technologies such as self-service kiosks helps to resolve this issue.
The devices enable patients to examine minor health issues, avoiding constant meetings with health workers. Thus, the number of employees in hospitals and clinics can be significantly reduced. It will help healthcare businesses decrease labor costs. Instead, they can invest in services and facilities improvement.
Minimized Human Contacts
Since the Coronavirus outbreak, all industries involving constant human contact have been seeking an effective alternative. It’s even more significant for the healthcare segment. Medical workers are at particular risk, having everyday contact with potential virus carriers. Kiosk devices can become an effective solution.
Self-service is becoming a preferable option. It minimizes human contact and allows patients to check in, diagnose the disease, make purchases, check out, and even get a video consultation. This advantage seems quite significant since healthcare strives to help people, avoiding any unnecessary risks.
Improved Data Accuracy and Security
As already mentioned, healthcare kiosk software development prioritizes personal data security alongside the whole system protection. Modern digital solutions allow adhering to this goal successfully.
Moreover, patient check-in kiosk software enables operating the required data without the risk of confusion or loss. Robust security systems help administrators regulate, control, and store large amounts of data. Besides, the app provides ongoing reports and analytics that can be tracked in real-time.
Kiosk solutions provide a big number of benefits for the medical industry and business. They save time, costs, and provide a more convenient way to interact with customers in a pandemic. At the same time, patients also gain an advantage from using kiosk devices.
Pros of medical self-service healthcare kiosk from a customer perspective:
- Better and more accurate check-in process.
- Shorter wait times.
- Clear and smooth user experience.
- Reduced risk of errors and inaccuracies in the data processing.
- No need for constant face-to-face meetings with medical staff.
Read also: How to build a Healthcare SaaS.
Types of Kiosks for Medical & Healthcare Industry
Kiosk devices and software are used not only in the healthcare sector. They are also successfully implemented in retail, hospitality, education, and other industries. But even focusing solely on healthcare, kiosks may differ depending on the purpose they serve. There are a few main types of medical kiosks, each of which has its own functions and meets different needs.
The most common type of healthcare kiosk is a check-in device. It enables patients to register and enter their data without the receptionist’s direct involvement.
Check-in devices are beneficial both for the hospital and the patients in many ways. They help clients reduce the waiting time, avoid standing in line, and fill in the necessary information using a convenient digital tool. Patient check-in kiosk software development should provide the device with clear navigation, intuitive interface, animations, and diagrams for better clients’ engagement.
The hospitals benefit from check-in kiosks because they help reduce labor costs spent on many reception workers. Also, these kiosks let receptionists and nurses focus on more urgent tasks.
Self-service and Nurse-operated Kiosks
This division of healthcare kiosks is based on the way they are operated. Self-service devices are used by clients independently, without staff involvement. To use nurse-operated kiosks, a patient will need a hospital worker’s assistance.
Self-service kiosks perform common tasks that patients can handle on their own. These are check-in devices and basic health check-up devices. Also, a self-service kiosk may let users consult their doctors via video calls.
Nurse-operated kiosks are set to perform more complicated examinations. That’s why patients will need nurse’s help to operate them. For instance, multiple health check-up devices provide a full medical examination.
These devices are located in the hospital lobby to supply clients with any useful information. It may be related to healthcare or the very institution. These kiosks should be highly accessible but less personalized. Therefore, information kiosks don’t require a very high level of security. In some cases, these devices may have to support document printing.
This simple but useful device provides patients and visitors with a digital map or plan of the hospital and its facilities. Finding a way to the right office or building has always been one of the main hospital clients’ pains. Wayfinding kiosks have an obvious advantage over common plans and signs. They offer visitors an easy and interactive way to save time looking for the right place.
Health check-up Kiosks
These self-service kiosks are used to let patients perform a simple but effective analysis of their condition. With the help of these devices, clients can measure height, weight, blood pressure, blood oxygen, pulse rate, etc.
Health check-up kiosks can be used not only in hospitals and clinics but also in pharmacies, shopping centers, and other public places. With their help, people may examine their health conditions without the need to make an appointment.
This type of kiosk allows customers to pay their bills, carrying out cashless transactions via the Internet. The emergence of convenient payment platforms like Apple Pay encourages medical institutions to implement this solution, saving time and resources. Such kiosk software may benefit from 5G integration and card or chip readers.
Read also: How to build a custom medical mobile app.
Successful Kiosk Software Development Case Study
The Acropolium development team has deep-rooted expertise in delivering custom health tech solutions. Among many successful projects related to the healthcare industry, we’ve developed kiosk software for pharmacy kiosks.
Devices installed in pharmacies provide clients with a more convenient and faster way to choose medications, view catalogs, and make cashless payments. Pharmacy kiosks also provide the opportunity to operate orders comfortably.
We provided our clients with a custom software solution developed from scratch. Among the main goals and challenges of the project, there was a video chatting feature, real-time solution, and third-party tools integration.
This project required considerable expertise to achieve the desired result. Our team used ReactJS, NodeJS, PHP, and AWS tech stacks to develop efficient software. The app required constant testing on both virtual and real devices. As for the real-time video conference feature, we managed to provide the solution with the help of WebRTC integration.
As a result, the pharmacy kiosk software implementation helped our clients significantly increase profitability, customer loyalty, and sales.
Kiosk Management and Maintenance
The successful development and launch of Kiosk software is not the end of the road. After the application is deployed, the administrative and development team should carefully monitor the kiosks’ performance. Constant management and maintenance are the keys to your software’s success over the long haul. In particular, remote access to the program from a cloud-based admin panel enables updates, optimization, and problem-solving when necessary. Healthcare kiosk management software provides regular verifications of the devices’ stability and compliance.
Hardware maintenance is no less important since touchscreen systems need regular cleaning. Each device should be periodically checked for any possible breakdowns.
Read also: How much does it cost to build a SaaS.
Kiosk Software Serves the Future of Healthcare
Kiosk devices have already become an integral part of the ongoing changes in the healthcare industry. The technology continues to evolve and increase its utility. Different types of kiosks help hospitals and clinics reduce the number of paperwork.
It will save time and resources for performing more relevant and complex tasks. The patients, in turn, get smoother and more time-consuming services. Kiosks provide a more accurate, secure, and faster way to perform simple check-ups, check-ins, communication with doctors, making payments, and more.
To meet all these goals, such devices should be equipped with powerful software. They have to ensure data security, provide cloud-based integrations, implement all necessary features, and include a user-friendly custom interface. And these are just some of the things the vendors should consider to build a hospital kiosk system with a high-performance level.
In addition, the software demands constant remote management, maintenance, and quality control.
We at Acropolium have a talented and dedicated team with numerous successfully developed projects behind. Our services include all stages of healthcare software development and high-quality consulting.
In particular, our expertise in health tech helped us deliver solutions for various healthcare development projects. They include telehealth, remote monitoring, patient portals, custom medical software, and more. For in-depth consultation on providing healthcare kiosks or any other medical software solutions, feel free to get in touch.