- Legacy System Modernization
- Cloud solutions
- ML & AI
- Data Analytics
- Platform Development
- Real-Time Solution
- Software modernization
AI and big data-based modernization of legacy e-commerce software with outdated functionality. Creating a unified omnichannel retail platform out of multiple sales channels for a coherent customer experience. Leveraging real-time analytics and advanced inventory management, along with scalable and automatically synchronized workflows for better efficiency.
client
NDA Protected
Ireland
50-100 employees
Our client is a multi-channel retail brand with a presence in e-commerce, brick-and-mortar stores, and mobile platforms. Serving a diverse customer base, the company provides a wide-ranging product selection and focuses on delivering a seamless shopping experience.
To enhance convenience and efficiency in their operations, they are focused on integrating their sales channels and refining their retail operations. Having realized that their current omnichannel retail software doesn't support the level of their ambitions, they turned to our dedicated teams.
request background
An Omnichannel Retail Solution to Synchronize All Sales Channels
Since consumer expectations for seamless shopping experiences continue to rise, modernizing the client's retail infrastructure has become essential. Managing multiple sales channels while ensuring real-time data accuracy requires a more sophisticated approach to operations.
To address these challenges, our client embarked on a transition to a Unified Commerce Platform as part of their digital transformation strategy. The goal was to integrate online, brick-and-mortar, and mobile sales — including POS systems — to enable real-time inventory synchronization. At the same time, they wanted to adopt AI-driven customer insights to enhance engagement and streamline operations.
Beyond operational efficiency, the omnichannel retail platform aimed to improve the overall shopping experience. By unifying data across all touchpoints, the company could provide personalized recommendations, optimize stock availability, and reduce friction in the purchasing process.
To implement this transformation, the company partnered with Acropolium, leveraging cutting-edge technologies in AI, predictive analytics, and automation to create a more agile and data-driven retail ecosystem.
challenge
Addressing Fragmented Operations of Legacy Omnichannel Retailing Software
Managing online, in-store, and mobile sales through separate systems resulted in inconsistencies across customer touchpoints, diminishing satisfaction and engagement.
One of the biggest hurdles was the lack of unified inventory management. With stock data maintained separately for each sales channel, discrepancies arose, leading to order fulfillment delays and inaccurate stock availability. This not only frustrated customers but also disrupted operational flow.
Operational inefficiencies further compounded these issues. Manual processes for sales coordination, inventory tracking, and order processing slowed down response times and increased costs. The reliance on obsolete omnichannel retail solutions also limited scalability, making it difficult for the company to expand into new markets and accommodate growing demand.
goals
- Unify sales channels by integrating online, POS tools, and mobile platforms into a single, cohesive system for a consistent shopping experience.
- Enable real-time inventory Synchronization to ensure accurate stock data across all sales channels, improving order fulfillment and reducing stock discrepancies.
- Improve operational efficiency by automating key processes, reducing costs, and accelerating transaction handling to enhance customer satisfaction.
- Enhance scalability by implementing a flexible and future-proof solution that supports business growth and expansion into new markets.
solution
Well-synchronized Omnichannel Retail Solution for Seamless Shopping Experiences
.NET Core, C#, ASP.NET Web API, Entity Framework Core, React.js, React Native, Material-UI, PostgreSQL, Redis, Azure Cloud, Azure Monitor, RESTful APIs, Shopify POS API, Stripe API, Docker, Kubernetes, TensorFlow.NET, ML.NET
Ongoing- 7 specialists
We started with a deep dive into the client's existing processes to identify pain points and inefficiencies. By analyzing industry best practices, we designed a solution that eliminated inconsistencies between sales channels and created a smooth, connected shopping experience.
Using Node.js and PostgreSQL, we built a system that ensures real-time inventory synchronization, keeping stock levels accurate across all locations. This eliminated manual updates, reduced errors, and improved order fulfillment speed.
To enhance operational efficiency, we integrated RESTful APIs for seamless data flow between the client's omnichannel retailing software, Shopify POS, and payment system (Stripe). This way, we streamlined order processing and stock distribution, reducing manual work and operational costs while enabling faster transactions and improved customer service.
The platform was deployed on Microsoft Azure, leveraging Azure Monitor for real-time performance tracking and system reliability. Designed for future growth, the solution allows the client to expand into new markets and handle increasing demand without disruptions.
With all sales and inventory data centralized, they now have better control over their operations and a more consistent shopping experience for customers. The omnichannel retail platform has brought tons of benefits:
- Accurate, real-time inventory tracking using a PostgreSQL-powered system.
- Simplified order processing and fulfillment with integrated RESTful APIs.
- Seamless connection between online, in-store, and mobile sales via Shopify POS.
- Scalable, cloud-based solution hosted on Microsoft Azure for future growth.
- Integrated payment processing through Stripe for secure and efficient transactions.
outcome
A Scalable, Automated & Cohesive Omnichannel Retail Solution
- The speed of order fulfillment improved by 25%, allowing customers to receive their products faster and more reliably.
- As a result of enhanced service and satisfaction, customer retention rose by 22%, reflecting stronger brand loyalty.
- These improvements also contributed to an 18% increase in overall revenue, showing the direct impact of operational efficiency on business growth.
client feedback
We're happy with how the new system turned out. It really did take our operations to the next level, where we uncovered the full potential of our customer experience. We've already seen a strong boost in both sales and satisfaction. The Acropolium team was a pleasure to work with, and their ongoing support is what sets them apart as a reliable partner.
