Single-tenant vs. Multi-tenant saas architecture: What to choose?

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Key Takeaways

• SaaS tenant is the customer or user of the application, operating within their own isolated portion or instance of the software.
• A single-tenant architecture offers enhanced data isolation, ensuring advanced data security, complete control over customization, and reliable performance.
• Multi-tenant architecture provides cost-efficiency and scalability, allowing multiple customers to share common infrastructure and resources.
• When choosing multi vs single-tenant SaaS, define your priorities. Consider single-tenant architecture for enterprise with control and robust security or a multi-tenant database if your small or mid-sized company requires a scalable, affordable solution.

The SaaS market continues to skyrocket and will reach $819.23 billion by 2030, increasing by 13.7% annually. You may be planning custom software development and want to know more about single-tenant vs multi-tenant pros and cons to make the right choice. Or switch from one database type to another.

Acropolium is a SaaS development company with more than 14 years of experience and over 137 delivered solutions with different architecture types. But what is single-tenant and multi-tenant? In this article, we’ll discuss definitions, pros and cons, as well as explain how to migrate an isolated infrastructure to a scalable multi-tenancy environment.

Single-Tenant Database Design

You may wonder: what is multi-tenant and single-tenant architecture? Single-tenant one is a cloud computing environment where clients (tenants) have an isolated application, database, and supporting infrastructure.

Your data and computing resources are located in clusters, separated from other tenants. This allows you to fully customize, upgrade, and manage your environment.

Single-tenancy is typical for private cloud environments and enterprise-grade SaaS services.

• For example, Oracle Cloud hosts segregated compartments with isolated resources and granular access control. Every customer has a different product version and has to upgrade it manually, making it a single-tenant platform.
• SAP S/4HANA Single Tenant Edition (STE) is one of SAP’s cloud offerings provided to a single tenant in a dedicated landscape. The solution supports all industries, and the configuration is available for personnel, finance, sales, procurement, etc. You can run your systems on not only SAP HEC (HANA Enterprise Cloud) but also AWS, GCP, and Microsoft Azure.
• ServiceNow is a SaaS platform that streamlines and automates business processes. Core services include HR, IT, customer support, security, and business applications. ServiceNow allows you to run a separate instance for each customer and perform tasks without mixing client data together.

Single-Tenant SaaS Architecture Pros

Let’s overview single-tenant SaaS benefits:

Advanced Data Security

Single-tenant architecture customers store their application instances and databases on dedicated servers. They can also implement proprietary security tools, role-based access control, and multi-factor authentication to boost cybersecurity.

Complete Control

Single-tenancy SaaS users can purpose-built their software around their business needs and have complete control over the customization. You can upgrade your software individually and implement any custom and third-party modules.

Reliable Performance

Single-tenancy customers benefit from isolated cloud environments with dedicated databases, applications, memory, and CPU. This means other clients’ problems and resource consumption won’t affect you. Plus, you are less likely to use overhead resources during SaaS app development.

Single-Tenant SaaS Architecture Cons

Here are some of the cons associated with a single-tenant SaaS architecture:

Higher Cost

Managing individual instances for each customer means extra server resources, maintenance, and operational costs.

Slower Scaling

Adding new clients often means provisioning new servers or resources, which takes time and effort.

Complex Onboarding

Single-tenant platforms have a complex onboarding process because the SaaS provider and your team must configure the infrastructure around your needs.

Complex Maintenance

Maintaining multiple instances, each with its own configuration and customization, can be complex and prone to errors. Updates and patches must be applied individually to each of them.

Increased Risk of Data Silos

Single-tenant architectures can lead to data silos, where each customer’s data is isolated. This can make it harder to gain insights from the data and implement cross-client features.

Multi-Tenant Database Design

What is multi-tenant architecture? It is a cloud environment where multiple customers share software instances and the supporting infrastructure.

What is multi-tenant database? SaaS providers actually use different strategies to isolate tenants:

• Shared database. Tenants share resources and storage with a single database divided into identifier columns (one for each client).
• Dedicated database. The model consists of resource groups, with each tenant having a separate database. The vendor moves these databases between resource groups to optimize their usage.
• Sharded databases. Tenant data is split into movable “shards” across several databases.
• Hybrid-sharded databases. This strategy is better suited for platforms with subscription tiers (for example, a free tier and enterprise-level plans).

Security is paramount in multi-tenant architectures, as customers share the same infrastructure and resources. Here are several key security measures you can use:

• Tenant-specific data, configurations, and user accounts
• Role-based access control (RBAC) and permissions
• Encrypting databases, backups, and communication between different system components
• Authentication and authorization
• Firewalls and network segmentation
• Intrusion Detection and Prevention Systems (IDPS)
• Certifications like SOC 2, ISO 27001, or HIPAA
• Tenant-level customization to meet specific needs without affecting other tenants

The common examples of multi-tenant SaaS include non-corporate email clients (Gmail and Yahoo), cloud hosting services (Google Drive and OneDrive), and website builders (Shopify). Enterprise-level platforms like Amazon Web Services (AWS) offer a multi-tenancy infrastructure but have dedicated single-tenant and mixed options.

Let’s look at some multi-tenant SaaS solutions in more detail:

• Salesforce is an outstanding example of a successful cloud computing platform and application ecosystem. It helps create popular business applications, industry solutions, and special programs and extensions for unique use cases. Salesforce’s multi-tenant architecture isolates and supports different tenant requirements that can customize user interface and business logic using metadata.
• Microsoft 365 for enterprises uses a combination of applications, services, and cloud products. In particular, it provides access to Microsoft Teams, Outlook, Word, Excel, PowerPoint, and other capabilities. Each Microsoft 365 customer is unique and separate from all others. At the same time, you can enter restrictions and additional considerations when managing them and providing services.
• Slack is a collaboration platform that allows teams to communicate in real time. Its services operate on a multi-tenant architecture, meaning they work both at the platform and infrastructure levels. It lets you separate and limit access to the data you and your users provide through Slack.

Benefits of Multi-Tenant SaaS Architecture

So, what are the benefits of multi-tenant architecture? Let’s go through the main ones:

Resource Distribution

Multi-tenant SaaS providers use load balancers to allocate application data between databases and servers. This guarantees that the infrastructure makes the most available resources to handle heavier workloads.

Fast Scaling

Scaling has fewer infrastructure implications for multi-tenancy because clients use the same software and hardware. You can quickly add or remove resources based on your computing and business needs.

Automated Maintenance

Maintenance is included in the price of the subscription in multi-tenant SaaS models. The vendor takes care of the servers, security, and software updates, so their tenants can focus on other goals.

Lower Cost

Multi-tenancy platforms give you access to complex infrastructure with large amounts of computational power for a smaller price. For example, a single Amazon data node can hold application data for millions of tenants. As you can imagine, maintaining one node with multiple clients is far cheaper than taking care of every client individually.

Compliance management

Multi-tenancy platforms adhere to major regulatory standards, so you don’t have to worry about compliance. Some SaaS solutions offer policy templates to help you develop compliant software (for example, PCI DSS for FinTech or HIPAA for healthcare apps).

Easy Onboarding

Multi-tenant SaaS environments have straightforward setup and configuration processes. The user-friendly interface allows you to easily customize the accounts, add users, and implement third-party services without the provider’s administrative support.

Migration

A multi-tenant infrastructure isn’t tailored for specific configurations. This means you don’t have to re-architect your environment when migrating your workload to another platform.

Disadvantages of Multi-Tenant SaaS Architecture

Comparing single-tenant SaaS vs multi-tenant solutions, it would be fair to discuss some disadvantages of the latter:

Limited Customization

Multi-tenant systems often prioritize standardization, limiting the customization available to individual tenants.

Data Security Concerns

Shared infrastructure increases the risk of data breaches, as a security incident in one tenant’s data can potentially impact others.

Performance Variability

Resource sharing among tenants can lead to performance variations, where high resource usage by one tenant may temporarily affect others’ performance.

Data Portability

Extracting data from a multi-tenant SaaS application for migration or backup purposes may be complex and require the provider’s assistance.

The Difference Between Multi-Tenant and Single-Tenant Architecture Types

For your convenience, we compare multi-tenant vs. single-tenant architecture and summarize it in the table:

Should You Choose Single-Tenant vs Multi-Tenant SaaS?

Single-tenant SaaS works for large enterprises that want full control and robust security. This model works for healthcare and FinTech companies responsible for client’s personally identifiable information. Single-tenancy is also an excellent solution for B2B businesses whose eCommerce platforms rely on complex workflows and ERP tools.

On the other hand, a multi-tenancy database design is perfect for companies that want an easily configurable and reasonably priced solution with fewer hardware requirements. This option is great for startups, medium businesses, and larger companies that constantly readjust their scaling expenses.

However, it’s not necessary to choose between single tenant vs multi-tenancy. A hybrid approach combines elements of both architectures to strike a balance between customization, efficiency, and SaaS cost.

How to Implement Multi-Tenant Database Architecture

Businesses can use on-demand cloud computing platforms like AWS to build a multi-tenant SaaS application:

• Amazon ECS (microserver architecture). ECS has a loosely coupled architecture, giving your teams the possibility to code, scale, and deploy code independently.
• Amazon EKS (Elastic Kubernetes Services). EKS adds a layer of complexity to Amazon ECS and allows deeply customizable SaaS configurations. You can also isolate tenants in different Kubernetes clusters to boost security.
• Amazon Serverless Computing. Serverless is a fully scalable and cost-effective AWS architecture where they charge based on the resources you use.

You also need to implement an authorization server and domain route module to segregate users in your SaaS application.

Authorization (Identity) Server

When someone wants to access your environment, the authorization server must check his affiliation and role in the organization. Then, the system passes the information to the application and issues a token based on the user’s access rights.

Companies use third-party tools to optimize resource-heavy authentication & authorization processes. Many of our clients rely on AcroSSO — a backend authorization management service made by Acropolium. This solution is designed to easily manage and control user and service rights in corporate information networks (primarily multi-tenant SaaS environments).

Domain Route

You need to implement the right URL design for a multi-tenant SaaS. Organizations with fewer clients can use logical and keyable URLs to separate their domains. But global businesses prioritizing security can go with cryptic address lines or block access requests made without a valid session.

Migrating from Single-Tenant to Multi-Tenant Cloud Architecture

To convert your on-premise or single-tenant infrastructure to a multi-tenant environment, you have to start with the migration model and methodology. The common approaches include:

• Silo migration: moving the existing stack with minimal restructuring
• Layered migration: moving web and app tiers and partially optimizing them in phases
• Service-by-service migration: restructuring and optimizing every component of your architecture in increments

You’ll have to choose the database isolation model based on the number of user groups and the required level of security. Next, you’ll need to add the authorization server and ensure its compatibility with all your apps or services that access dedicated databases or a shared one.

Company Experience

Acropolium is a certified SaaS development vendor in many markets, including healthcare, retail, fintech, risk management, supply chain, logistics, etc.

Our company can supply you with a dedicated team of cloud computing consultants, web developers, architects, and project managers. With our skills and tech stack, you can migrate your entire infrastructure or build a successful multi-tenant data architecture from scratch.

Let’s take a look at our actual case studies:

Biotech Enterprise SaaS Development

A corporate medical equipment supplier needed a reliable multi-tenancy solution for remote device management. At the same time, it was important to automate the audit of all incoming assets, their certification and marking, quantity and quality control. Also, SaaS was supposed to bring vendors and technicians together to improve communication and collaboration.

As a result, the SaaS solution helped the company increase sales by 65%, user loyalty by 75%, and attract 30% of new customers.

Accounting Multi-Tenancy SaaS

Our client provides accounting SaaS for small and medium-sized companies and enterprises. For them, we developed a multi-tenant solution with various payment methods, customizable reports, and document templates. The use of SSL encryption and adherence to industry standards was also crucial.

After five months, we presented the SaaS MVP with a quick user setup in five clicks. The decision was successful because the conversion rate from the free demo to the paid plan reached 30%.

Conclusion

There’s always a tradeoff when selecting an architecture type. You must choose between the flexibility and cost-efficiency of a multi-tenant vs single-tenant solution with its security compliance and reliability.

It is important to consider resource usage needs, budget, partition (isolation) model, and cybersecurity tools. Thankfully, IT outsourcing with Acropolium can help. We deliver consulting and web development services using a subscription-based model. That means you should pay monthly, optimizing the allocation of resources.

Get in touch to see what we have to offer!

Sources of information

• Software As A Service (SaaS) Market Size