Building a Hospitality Property Management System to Boost Operational Efficiency

The business was relying on Pipedrive (online CRM software) and Airbnb to manage a slew of apartments. They found the solutions largely sufficient until they added hotels to their portfolio. With their expansion, operational activities occupied so much of their time and effort that they had very little time left to focus on further scaling their business. At a certain point, it became clear: with their growing needs, off-the-shelf hotel property management systems just wouldn’t cut it anymore.

They came to us for a solution. The company wanted custom property management system (PMS) software that a business operating in the hotel industry could use to manage all aspects of their properties. This includes maintenance, pricing, reservations, payment collection, and reporting. All of these functionalities needed to sync with booking channels like Airbnb and Booking.com. They also had to integrate with Pipedrive so that the CRM software could continue to handle the sales pipeline and financial reporting.

At Acropolium, we have extensive experience creating systems to meet companies’ unique needs. We had no problem accepting the challenge of developing a hotel PMS software solution.

1. Create a user-friendly platform for property managers to efficiently manage their properties and tenants
2. Create a customer-facing website with booking capabilities
3. Automate the booking process and update the occupancy calendar in real-time to ensure accurate information about the availability of rooms
4. Integrate the hotel software system with Pipedrive to keep the sales data consistent for reporting
5. Reduce the number of Pipedrive licenses needed without compromising the flow of business operations